eBay Unsolved issue {e123363-1165408x}

By Medo Hamdani -

Link to chat with support


They can not open the blog due to internet safety concerns.

Summary:

Use the below message to send it to the agent, since it this the shortest form that has everything in it


# e123363-1165408x

Can’t add acc to get funds. 2 banks were tried & are in a positive status in Aus & confirmed everything good from their end

Name, Add. are matching up 48 hrs duration has been done

Connect me with Ereka or David with Payments Leadership



The button keeps buffering and doesn't allow me to proceed next.




How to solve issue number {e123363-1165408x} on eBay?


Your payment information is not available on international eBay sites. To view and update this information, please go to Payments on the MY site.


Then after going to the page


You need to update your account details by Sep 14, 2022 to ensure restrictions on your account are removed.


After clicking on Update account details

This detail appears


Add a bank account Please enter your checking account details. We’ll send your payouts to this account. We’ll send 2 microdeposits that will post to your bank account when you make your first sale.


After adding the details of one of the major banks, the error starts appearing


Yes, I can totally understand. Just to confirm, you are adding a bank account based in Australia and is it on the same name as that on the eBay account?


Thank you for the confirmation. Just to confirm, is there a direct debit facility enabled in your bank?


Yes


Thank you for the confirmation. Could you please once clear your browser history, caches and cookies and sign in again and then try adding bank once again?


We couldn't verify this bank account. Please select a different payment method.{e123363-1165408x}




Can you please ensure that the registered full name, Primary Shipping Address full name, and full name you are trying to enter in your bank information are exactly the same as this can be one of the possible reasons.


Yup matching


The same issue even after clearing out the data of the browser




Please select a different payment method.{e123363-1165408x}


I am so sorry to hear that. Unfortunately, the system isn't accepting your bank account. Just to confirm, can you add another bank account?




Please escalate to the person who can really solve it and please give them a brief about the situation, otherwise, tell them to give me an exception by getting the payout via PayPal



My name is Ereka or David with Payments Leadership.


As mentioned I did go through the blog details amd the reason behind me asking you this again is because I have to confirm this with you .

 
so every agent is going to confirm this every time?

Can you tell me what is the name of the bank account you are trying to add?
ING or Commonwealth Bank

When was the last time you attempted to add it?
The last two weeks

What message are you receiving when you are trying to add it?
{e123363-1165408x}

Are the banks located in Australia?
Yes

Are the banks in a positive status?
Yes

I see that when you are adding the information, we are attempting to authorize the account through your bank. The response back from the bank is not authorizing and when this happens they are stating there is something not matching up correctly.

At this time, I would advise to make sure to verify the information with your bank. Sometimes it is the numbers are not matching up correctly. Sometimes they may need to have you add some additional numbers to the account numbers on file.


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